Dlievery Manager at Ciber Inc.
July 2000 - Present | Pittsburgh, PA
Management of eMarketing initiative for Fortune 500 Pharmaceutical Company's Consumer brands. Work with various partners and senior brand managers in setting and implementing branding strategies, marketing campaigns, and product promotions in Web, Social Media and Mobile world to influence the consumer base.
o Domain - Digital Marketing, CRM, Analytics/BI/DW, E-commerce, Mobile, Social Media
o Digital Marketing - Digital campaigns, CRM/Loyalty programs, Emails, Coupons, Sweepstakes, User Ratings and Reviews, Fulfillment, Analytics/BI/DW, E-commerce
o General Management - Recruiting, Mentoring, Proposals, Resource/Budget/P&L/Vendor/Customer Management
o Project Management - Onshore/offshore teams, Risk/Change Management, PMI & Agile/Scrum Methodologies, Process Improvement
o Regulatory - FDA regulations, PII compliance, CAN-SPAM laws, HIPAA compliance
Project Manager at Ciber, Inc. with client Alcoa
July 2000 - July 2005
o Performe customer-visioning sessions, work with BUs to establish eBusiness strategy and budgets, help determine overall eBusiness projects and priorities, and oversee various extranet Projects by working with onsite and offshore team.
o Developing client relationships, setup performance metrics.
o Projects varied from B2B Product Catalog, Order Placement, and Self-serving Tracking Center to track Orders, Invoices, Shipments, Payments, Claims, Scrap, and Quality Certificates, virtual inventory, eKanban, Request for Quotation, and integrating web-based front end with legacy ERP, CRM systems.
o Conducting offshore analysis and identifying potential opportunities and cost savings.
o Participated in SOX and internal Audit, Process Improvement activities, and Pre-sales consulting with BUs. When needed, assisted acquisition & divestiture group on identifying functionality support and cost related issues in eBusiness and resulting impact on various back end systems.
Senior Consultant at Westinghouse Electric
1982 - 1993
o Counseled and led senior management in applying modern management methods of TQM, reengineering a variety of business processes and implement systems technologies for improving cycle time, cost and quality for Westinghouse businesses
o JIT, Kanban, Inventory Management, Barcoding, ERP Systems - gap analysis, ERP installations (Mapics)
President at Global Strategic Solutions, Inc.
1994
Independent business consultancy, focusing on managing Business Process Improvement projects for clients, primarily in India but also in North America, Europe, and Middle East. These projects involved assessing organizational strengths and areas of improvements, identifying and selecting key business processes; facilitating "breakthrough" workshops with cross-functional teams for process improvement and cultivating Total Quality culture optimizing Supply Chain processes and upgrading information technologies
Conduct training and consulting workshops in TQM, customer value management and competitive assessment; optimizing business process data, material, and cash flow utilizing ERP and Supply Chain Management packages, and assisting clients during the systems transition process.
Activities related to Leadership, Business Development, and Business Networking:
1. Led a multi-billion dollar fortune 500 U.S. based multi-national corporation's delegation in search of outsourcing to India. Objective of this corporation was to partner with an Indian firm and use India as an outsourcing hub. Result: The U.S. client joined hands with a leading Indian company in Auto industry within six months. (Owatonna Tool Company, part of SPX Corp.)
2. Provided training on (1) "Doing Business in USA" to Indian nationals coming to USA, and (2) "Managing Indian Nationals in the US" for US managers highlighting the differences in business culture, etiquette and protocol between India and USA. (Ref.: Marconi Communications, acquired by Ericsson in 2005)
3. Actively participated with "Governor's (Tom Ridge) Trade Mission to India" group, Commonwealth of Pennsylvania
4. Presented papers at "Doing Business with India" conference sponsored by US Department of Commerce and PA Governor's office.
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